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Return And Exchange

At Crossrr, we understand that fashion is an ever-evolving journey, and finding the perfect style is a process that requires flexibility. Our commitment to providing an exceptional shopping experience extends to our return and exchange policies, ensuring that you feel confident and satisfied with your fashion choices. In this guide, we'll walk you through our policies and procedures, making the process seamless and stress-free.

  1. Returns: Embracing Confidence in Every Purchase

At Crossrr, we stand behind the quality and style of our curated fashion selections. However, if you find yourself less than thrilled with your purchase, our hassle-free return process is designed to accommodate your needs. Here's what you need to know:

  • Timeframe: Returns are accepted within 30 days from the date of delivery. We believe this window provides ample time for you to assess and decide if the item aligns with your expectations.

  • Condition: Items must be returned in their original condition, with all tags attached. Unworn, unwashed, and free of any damages, we want you to experience the joy of trying on your chosen pieces without hesitation.

  • Return Process: To initiate a return, simply log in to your Crossrr account, navigate to your order history, and follow the guided steps. Our user-friendly interface ensures a seamless return initiation process.

  • Refund or Store Credit: Upon receiving and inspecting your returned item, you can choose between a refund to your original payment method or opt for store credit. We believe in giving you the flexibility to explore new fashion choices without constraints.

  1. Exchanges: Elevate Your Style, Effortlessly

Fashion is a personal journey, and sometimes the first choice may not be the perfect fit. Our exchange policy is designed to make the process of finding your ideal piece a breeze:

  • Exchange Eligibility: Exchanges are allowed within 30 days from the date of delivery, similar to our return policy. The item must be in its original condition, with all tags intact.

  • Exchange Process: To initiate an exchange, log in to your Crossrr account, go to your order history, and select the item you wish to exchange. Follow the guided steps to seamlessly complete the process.

  • Shipping Costs: We understand that style should be without barriers. Hence, we offer free shipping on your exchanged item to ensure that you can make the switch without any additional cost.

  1. Final Sale Items: Making Informed Choices

Some items on Crossrr may be marked as final sale, and these are not eligible for return or exchange. We provide clear indications on the product pages, so you can make an informed decision before finalizing your purchase.

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